Scheduled Email Failure & Lack of System Feedback (Sandfox)

Scheduled emails are failing to send at their designated times, and the platform provides zero system notifications, error logs, or status updates when a failure occurs.

Steps to Reproduce

  1. Draft an email campaign within Sandfox.
  2. Schedule the email to go out at a specific date and time.
  3. Wait for the scheduled time to pass.

Expected Behavior

The email should either:

  • Send successfully at the exact scheduled time.
  • If a delay or error occurs, the system should immediately trigger a notification, error banner, or status update (e.g., "Failed," "Delayed," or "Retry in Progress") so the user isn't left in the dark.

Actual Behavior

The scheduled time passes, the email does not go out, and the system provides zero feedback. There are no alerts, no error messages, and no customer support indicators. The user is left with no way to troubleshoot whether the issue is a system-wide outage, an account error, or a temporary lag.

Suggested Feature Request / Resolution

Priority Request: Implement a basic notification system or status dashboard for scheduled queues. If a scheduled email is delayed by more than $X$ minutes, trigger an automated alert. At the very least, integrate an AI-driven support chatbot or automated status checker so users aren't "talking to walls" when a technical glitch occurs.